Shipping, Returns & Exchanges

Processing Time

Due to high order volume our processing time is currently 8 to 10 business days unless you are ordering only a ready to ship item(s). Some items may ship sooner - if you need your items sooner please contact us prior to purchasing. Everything sold at Her Joyful Studio is hand cut and assembled my me - quality and customer service is my top priority so I aspire to make sure your items are perfect. Please take into consideration processing time before you place your order. 

 

Returns, Exchanges, & Shipping

We do not accept returns due to hygienic reasons but if you have received the wrong item or your items are damaged please contact us and we will rectify the situation.  Customer service and satisfaction is a top priority at Her Joyful Studio.

We ship to the address provided at checkout.  Please make sure all information is correct.  We can not be held accountable if an order is mailed to the incorrect address.

Shipping times from the post office are estimates and not guarantees. Her Joyful Studio uses USPS First Class.  USPS estimates 3-5 business days to reach the final destination once an order is mailed.  Please be aware that USPS does experience delays from time to time.  USPS does not classify a package as lost until it has been in transit for 15 business days considering this, Her Joyful Studio does not consider a package lost until it has been in transit for 15 business days.


International Orders

International orders can take up to 8 weeks, please be patient while waiting for your order.  We promise its worth it!

Customs forms for international shipments are marked with the purchase price. Buyers are responsible for any import taxes, duties, tariffs, or delivery surcharges assessed by their countries, and should check into those charges before making a purchase.